Refund & Cancellation Policy

At Alina, customer satisfaction is important to us. This policy explains how cancellations and refunds are handled.

1. Service Cancellation

• Service can be cancelled before technician dispatch.
• Late cancellation may attract a visit or inspection charge.

2. Refund Eligibility

Refunds are applicable only if:

• Payment was made in advance and service was not delivered.
• Service was cancelled as per policy terms.

3. Non-Refundable Cases

• Inspection or visiting charges.
• Completed services.
• Incorrect issue description by customer.

4. Refund Process

Approved refunds will be processed within 5–7 business days via the original payment method.

5. Policy Updates

Alina reserves the right to update this policy without prior notice.