Privacy Policy

At Alina, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

We may collect the following information when you contact us, book a service, or interact with our website:

• Your name
• Mobile number
• Email address (optional)
• Service-related details (AC, Refrigerator, Washing Machine issues, etc.)

2. How We Use Your Information

The information collected is used strictly for business and service purposes, including:

• Providing and managing home appliance repair services
• Contacting you via phone or WhatsApp regarding your service request
• Improving our customer support and service quality
• Internal records and service follow-ups

3. Data Protection & Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. Your data is accessed only by authorized personnel for service-related needs.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Information may only be shared if required to complete a service or comply with legal obligations.

5. Cookies & Tracking

Our website may use basic cookies to improve user experience and website performance. These cookies do not collect sensitive personal information.

6. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp or Google Maps). We are not responsible for the privacy practices or content of those external sites.

7. User Consent

By using our website or contacting us, you consent to this Privacy Policy and agree to the collection and use of information as described.

8. Policy Updates

Alina reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page.

9. Contact Information

If you have any questions regarding this Privacy Policy or your data, you may contact us through our official communication channels available on the website.